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Owned and operated by Albion Basin Holdings LLC, our team is ready to answer your water filtration questions.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-day returns on our water filtration products. If your system or faucet does not meet your expectations, please review our Return Policy page for detailed instructions on how to start the process.
Can I exchange a product for a different system?
Yes, exchanges are welcome within our 30-Day Returns window. Contact our team with your order details and we will help you find the right filtration system for your home.
How do I know which filtration system is right for my home?
The best system depends on your water source and household size. Our whole house systems filter water at every tap, while reverse osmosis systems focus on drinking water. Our team can help you decide based on your specific needs.
Do your reverse osmosis systems require professional installation?
Many of our systems are designed for straightforward installation with included instructions and hardware. If you prefer professional help, a licensed plumber can typically complete the setup in under an hour.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your home? Our 30-Day Returns window is backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no minimum purchase required.
